A policy is in effect on your computer which prevents you from connecting to this print queue

I received this error after browsing to \\server\printershare, right clicking and selecting connect, it proceeded as normal then the error was thrown, removing KB3170455 will resolve the issue.

You can check if it's installed by opening PowerShell and run:-

this will return a list it if it's installed.  You can remove from the command line (doesn't appear to be a PowerShell cmdlet at this time) by running: -

KB3170455 seems to be the causing this issue and removing it will resolve the issue. I've not figured a how to install the printer without removing this update.  If you have one then please post it in the comments.

Excel 2010: Excel HyperLinks to images open in Internet Explorer Rather than Default App.

This issue can be annoying, it requires the registry to fix, all the normal rules apply when editing the registry.

  1. Run  regedit.exe
  2. Navigate to HKEY_CLASSES_ROOT -> jpegfile -> CLSID
  3. Right-click on “Default” (the Value Name) and select “Modify”
  4. Change “Value data” from {25336920-03F9-11cf-8FD0-00AA00686F13} to {FFE2A43C-56B9-4bf5-9A79-CC6D4285608A}


Remote Desktop fails with “This computer can’t verify the identity of the RD Gateway”

When connecting to a recently installed Small Business Server 2011 using the Remote Web Access, the following error:

"This computer can't verify the identity of the RD Gateway "remote.example.com". It's not safe to connect to servers that can't be identified. Contact your network administrator for assistance."

would appear when trying to connect to a remote server or computer.

Note: These steps are best performed with Internet Explorer, as it involves downloading ActiveX controls.

  1. From a remote computer, go to your server's website. This will usually be "http://remote.example.com".
    You will see a message saying "There is a problem with this website's security certificate." Click "Continue to this website (not recommended)."
  2. Login to Remote Web Access.
  3. You will see several options - click on Public in the Shared Folders group.
  4. Open the Downloads folder, then click on Install Certificate Package.zip to download it.
  5. Close all open Internet Explorer windows.
  6. On your computer, extract the downloaded zip file.
  7. Run InstallCertificate.exe. When asked, choose to Install the certificate on my computer.
  8. You will see the message "The certificate is installed. You can connect your computer to Remote Web Access now."
    At this point a certificate called server-DOMAIN-CA has been installed in the Trusted Root Certification Authorities for the current user and for the local machine.
  9. Open Internet Explorer, and go back to your Remote Web Access site.
  10. Attempt to connect to the server or other computer. You should see the following warning:

    Tick the Don't ask me again box, and click Yes to continue.

You should now open up a Remote Desktop Connection to the chosen server / computer.


Windows 7 : Windows Update Not Updating. FIX!

NB: This is not my work, I wanted to post here for reference as it seems to work, original post : http://answers.microsoft.com/en-us/windows/forum/windows_7-update/windows-7-update-solution/f39a65fa-9d10-42e7-9bc0-7f5096b36d0c?auth=1

Windows Update has become quite problematic for Windows 7 users.  For the past year or so, we've been working to find a solution that will work for you.  We have found one that works very well indeed for most.  We know for certain this works well for September 2nd Tuesday, known as Patch Tuesday. Which is today, and onwards till October 7th.

You want to ensure you get all your Windows Updating done before the next Patch Tuesday, October, 8.  From that point onwards, there will be a very significant change in the way Windows Update works.  Some may like it a lot.  Some may dislike it intensely.

We emphasize that for this to work, you must follow exactly as this describes.

There are two main types of Windows 7 installations: 32 bit or 64 bit.  You need to know what is installed in your computer.  Click the Start globe, type system in the box. Choose System information in the list.  The techie shorthand for 32 bit is x86 and for 64 bit is x64

1.   Start Windows Update and change the Setting to Never check for updates.  Close the Windows Update window.  Some members recommend you return the setting to what ever you used before this operation, after you complete Windows Update. IF you do leave the setting at NEVER, Windows Update will no longer be automatic.  From this point onwards, you are responsible for starting and installing updates.  We recommend you do that a few days following the 2nd Tuesday each month.

2.   Restart your computer.

3.   The process starts by ensuring that there is nothing running that will prevent the update from working properly.  Click on the Start globe and type services into the text box.  Click on Services in the list that pops up.  In the window that then pops up (its alphabetic), find Windows Update.  Right-click on it (left-click if your mouse is set for left-handers) and choose Stop.

4.   You are now going to download and install either one or two updates manually.  In most cases only the first (KB3172605) of these is needed.  If that produces a result that says the update is not appropriate for you computer, you need to first install the 2nd of these (KB3020369), then install the first (KB3172605).  Choose the one that is for your machine -- 32 bit (X86) or 64 bit (X64).


32 bit


64 bit



32 bit


64 bit


5.   After restarting your computer, wait about 10 minutes until Windows Update completes its tasks.  Do not use the computer for any other purpose during this wait period.

6.   Start Windows Update.  It will take only a few minutes (unless, of course it has been many months since the last update) to come up with a list and download the updates you select.  The process is quite normal as it always was from this point onward.

If your computer has not been updated for a long time, it may take longer.

AOL Can’t Deliver Mail

#5.2.1 smtp; 521 5.2.1 : AOL will not accept delivery of this message

So after checking all of the obvious such as if any of the outbound servers were on any RBL, they weren't.   Email wouldn't send but would send from a different server, then I removed the signature and the email sent!

I can only assume this was down to links to the images in the signature that AOL took expectation to. 🙂


Outlook v Outlook

Microsoft are in the process of moving the current Outlook back-end over to what I think it is Exchange/Azure back-end. They have said that this would be completed by the end of the summer.   I have just checked mine and it hasn't yet moved over.

It's difficult to tell the difference, however, the new one look has "Outlook Email" rather than "Outlook.com" and the new button is lower on the updated version, also if you go into Options, you will see lots of more options and if you have used Exchange Management Console (this will look/feel) familiar.

existingoroldoutlook NewOutlook

Windows 10, Outlook 2010 and Google Apps Sync

So I configured this for a client and they reported not being able send emails, a quick Google throws this up from Google:-

If you receive the following error message when trying to send a message from Outlook, it might mean that Google Apps Sync's message conversion process is corrupted and needs to be repaired:

This email message was not sent because we were unable to convert the message into Internet format (MIME). Removing attachments or removing forwarded text from the message may enable you to send the message.

Rebooting your computer might fix the problem (so you should try this first). If the problem persists, you'll have to reinstall Google Apps Sync and Outlook from scratch. When doing this, you won't lose any of your mail, contacts, calendar events, notes, or tasks. However, you will have to set up your Outlook specific options.

Seems a little heavy and handed and doesn't always work.

I tried a "SFC /SCANNOW" as suggested by other people and didn't expect it to work but it did.

This is not the first time Google App Sync hasn't worked or had odd behavior, It makes me feel that Google does this kind of thing on purpose. 🙁

Difficult times, time to get on with it…

The past 12 months have been a one of the most difficult times of my life.  I'm not sure if I should go into the details here or any where else on the Web.   One thing the Web has done over the last decade is change what people say in public, what was once kept for close friends is now posted all over social media.  My Mum used to say don't wash your dirty laundry in public and yet whilst at the time that made a lot of sense to me and to some extent it still does, it seems at odds with the new world we live in.  I guess at the end of the day, it's a personal choice how much to share or not share, difficult when your a very honest and open person as I am.

This post goes against the normal type of content I would post.  I wanted to at least acknowledge that my blog and various sites have taken a backseat.  I hope to start rectifying that and I intend to start a new blog over at www.kryptos.co.uk for more personal posts.

Thanks, Wayne